Returns & Refunds Policy

Return Window

Keystone Games offers a 7-day return window from the date you receive your item. Requests for change-of-mind returns must be submitted within this period.

Order cancellations before fulfillment are covered separately below.

Return Eligibility

To qualify for a change-of-mind return, an item must be:

• In the same condition as received.

• Unused and unworn, with all original tags attached.

• In its original packaging.

• Accompanied by a receipt or proof of purchase.

How to Request a Return

Email office@keystonegames.net within 7 days of receiving your order. Include your order number, the items you wish to return, and the reason for your request.

Once approved, we will provide a prepaid return shipping label where applicable and instructions for returning your merchandise. Please obtain authorization before sending items back.

Return address:

Keystone Games LLC
575 Morgantown Rd. Suite 880
Uniontown, PA 15401

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or incorrect, contact office@keystonegames.net as soon as possible, preferably within 24 hours. Include your order number and photographs where relevant, and retain the packaging while we review the issue.

The requested 24-hour reporting period does not limit rights provided by applicable law. The change-of-mind exclusions and store-credit restriction below do not override remedies required by law.

For lost or damaged shipments, please also review our Shipping Policy.

Items Excluded from Change-of-Mind Returns

The following are not eligible for change-of-mind returns after receipt:

• Trading cards, including sealed or opened products containing trading cards.

• Items damaged by the customer after receipt.

• Sale and clearance items.

• Preordered merchandise after receipt.

• Gift cards.

These exclusions do not remove rights provided by applicable law concerning damaged, defective, incorrect, or undelivered goods.

Refunds for Approved Returns

Approved change-of-mind returns are refunded as store credit.

Once we receive and inspect your return, we will notify you whether it is approved. Approved store credit will be issued within 10 business days. If it has not appeared within that period, contact office@keystonegames.net.

The store-credit restriction does not apply to unfulfilled-order cancellations or refunds that applicable law requires us to issue to the original payment method.

Order Cancellations

Cancellation of an unfulfilled order, including a preorder, is governed by our Order Limits, Pickup & Cancellation Policy.

A 10% order cancellation fee applies as described in that policy. It is calculated on the canceled merchandise subtotal after discounts, excluding sales tax and shipping. For partial cancellations, the fee applies only to the merchandise being canceled.

No cancellation fee applies when Keystone Games cancels because we cannot fulfill the order, when a customer declines a shipping substitution proposed by Keystone Games before shipment, or where a full refund is required by law.

Cancellation refunds are issued to the original payment method where supported. If that is not possible, we will contact the customer to arrange an appropriate alternative consistent with applicable law. Refunds will be processed promptly; payment-provider posting times may vary.

Questions

Contact office@keystonegames.net or 724-970-0767 for assistance.

Nothing in this policy limits rights provided by applicable law.