Refund policy

Returns & Refunds Policy

Return Window

Keystone Games offers a 7-day return window from the date you receive your item. Returns must be requested within this timeframe to be eligible for consideration.

Eligibility Requirements

To qualify for a return, items must meet the following conditions:

  • Item must be in the same condition as received

  • Unused and unworn with all original tags attached

  • In original packaging

  • Accompanied by receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at office@keystonegames.net within 7 days of receiving your order.

Once your return request is approved, we will provide:

  • A prepaid return shipping label

  • Detailed instructions for packaging and shipping your return

Important: Items sent back without prior authorization will not be accepted.

Return Address:

Keystone Games LLC
1318 Mall Run Rd.
Uniontown, PA 15401

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us at office@keystonegames.net within 24 hours of receipt so we can promptly resolve the issue.

Non-Returnable Items

The following items cannot be returned under any circumstances:

  • Trading cards (sealed or opened products containing trading cards)

  • Items with visible damage

  • Sale and clearance items

  • Pre-orders (all pre-orders are final)

  • Gift cards

Refund Policy

Store Credit Only

All approved returns will be refunded as store credit only. No cash refunds or refunds to original payment methods will be issued.

Processing Timeline

Once we receive and inspect your returned item, we will notify you of the approval or denial of your return. If approved, store credit will be issued to your account within 10 business days.

If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact us at office@keystonegames.net.

Questions?

For any questions regarding returns or refunds, please email us at office@keystonegames.net or contact us via our website chat, social media, or in-store during business hours.