Pre-Order Policy
This policy applies to pre-orders and new-release sales for all games carried by Keystone Games. Its purpose is to provide customers and players with clear, consistent expectations while prioritizing our local gaming community.
Pre-Order Waves
Pre-orders are offered in two waves. There is no price difference between Wave 1 and Wave 2; the waves determine the order in which customers receive access.
Wave 1 — Local Player Access
Wave 1 is reserved for local players who meet the required attendance threshold for the specific game over a rolling 60-day period. Only events that fire count toward attendance. Attendance is tracked separately by game, so qualification for one game does not affect qualification for another.
Current Wave 1 attendance thresholds:
- Magic: The Gathering — 15%
- Pokémon — 30%
- One Piece — 30%
- Union Arena — 30%
- Yu-Gi-Oh! — 30%
- Disney Lorcana — 30%
- Dragon Ball Super — 30%
- Digimon — 30%
- Riftbound — 30%
- Universus — 30%
- Dungeons & Dragons — 30%
Attendance thresholds may be adjusted over time to remain reasonable as event schedules and participation levels change.
There are no exceptions to Wave 1 qualification. Customers who do not qualify organically through attendance are not eligible for Wave 1 access.
Wave 1 pre-orders open only after Keystone Games receives finalized allocation information from the publisher or distributor responsible for the product.
Wave 1 pre-orders are offered through the store and are subject to product-specific order limits. Limits are based on allocation and may vary by game or product. Qualifying players who cannot visit the store during Wave 1 may contact Keystone Games to place a remote order and receive an invoice for payment.
Wave 1 order limits are separate from Wave 2 order limits. A qualifying customer may purchase up to the Wave 1 limit and may later purchase up to the Wave 2 limit when Wave 2 opens.
Wave 2 — Public Access
Wave 2 pre-orders are open to the public and are subject to product-specific order limits based on available allocation.
Wave 2 pre-orders are available for in-store pickup only.
Pre-Order Fulfillment
Keystone Games does not ship pre-orders. This applies to both Wave 1 and Wave 2 pre-orders.
Payment
Store Credit and Keystone Rewards points may be applied to pre-orders where otherwise eligible.
Release Day, Prerelease & Early Sale
On a product's official release day, prerelease day, or publisher-authorized early-sale date, the product may be made available in-store and online to the public. Order limits may apply when necessary. Any release-day limits will be posted in advance whenever practical.
Game-Specific Exceptions
This is the standard policy for all games carried by Keystone Games. Some releases may require additional game-specific rules when release events, organized play, prize support, publisher requirements, or available supply affect the quantity available for general sale. Any such exceptions will be posted in the appropriate game channels or product information.
The primary variables that may change from release to release are the date pre-orders begin, product-specific order limits, and Wave 1 attendance thresholds. These changes are made only when necessary because of allocation timing or quantities, or to keep attendance expectations reasonable as organized play grows or declines.
Keystone Games reserves the right to enforce posted limits and release-specific requirements in order to maintain a fair and consistent purchasing experience for our customers and local players.